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Customer Service

Ways to Order
Shipping Policies
Product Returns
Contact Support

Order Online, by Phone, or by Fax

Submit your order securely via this website. Log in and track your shipment or view your order history. Save on shipping and choose in-store pickup.

Shipping Policies: UPS Ground

UNMC Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items. Shipping charges are by item and are charged $7.75 for the first item, and an extra $2.50 for each additional item.

We ship UPS Ground, and your order will typically ship the next business day. During August or December, processing time may take longer. UPS Ground orders take 4-7 business days for delivery. Local deliveries are typically delivered 2-4 days.

Multiple Shipping Addresses / Multiple Packages
To ship to more than one address, please create separate orders.
We make every attempt to ship your order complete with minimal excess packaging. However, in some instances your order may arrive in multiple packages.


You may return items purchased within five days from the day you received your order and receive a full refund. All items must be returned in their original condition. If the return is due to our error, shipping charges will be refunded.

  • CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
  • New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
  • Used books must not include any additional highlighting, writing, drawings etc.
  • Please include your receipt or invoice with each return.

Returns missing the above information can not be credited, we are sorry for the inconvenience.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box.

Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Ship your return to the following address:

Attn: Returns Department
UNMC Bookstore3908 Jones Street
Student Life Center
Omaha, NE 68198-7025

Shipping is your responsibility and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to UNMC Bookstore.

Returns to UNMC Bookstore will be refunded to the original credit card or account used for payment. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Contact Us

Contact us anytime with questions or concerns via email at: unmcbookstore@unmc.edu. You can also contact our customer service department at: (402)559-4455 or 800-454-2665.

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Our support staff will respond within 24 hours.