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Customer Service

Store Pickup, Shipping & Delivery

You can purchase items online and pick them up at the UNMC Bookstore, Sorrell Center C-Store, or have them delivered directly to your door. Below you will find the details about delivery, pickup, and managing your order.

Bookstore Policies

  • Orders cannot be held for In-Store Pickup after they have been placed.
  • The Shipping Method cannot be changed after an order has been placed.
  • UPS shipping fees are calculated by total price of items being purchased.
  • USPS and International shipping fees are flat rates. We only ship USPS if you have a PO Box, Military Base, or International address.
  • Risk of Loss: items purchased on the UNMCBookstore.com website pass to the buyer once those items are possessed by the carrier.
  •  After you submit your online order, we will send a series of confirmation emails. (The type of email you receive is contingent upon the Delivery Method you choose).
    1. Order confirmation email - we confirm that we received your order and provide you with your Web Order Number.
    2. Shipped email - we let you know your order ships out on this day.
    3. In-store Pickup email -  we let you know your order is being processed and will be ready for pickup on this day.
    4. Order Canceled email - there are a few reasons why we would cancel your order. 1- you asked us to, 2- your credit card was declined, 3-we are out of stock and the item won't be replenished
    5. Backordered email - we are out of stock of an item, but the item is on its way to the Bookstore. The item will be processed, billed, shipped to you when it arrives.

UNMC Bookstore & C-Store Pickups

We use a warehouse fulfillment center for all online orders so it could take up to 2 business days to process, package and transport your order to the Bookstore or C-Store. You'll receive a notification email when your item is available for pickup at your chosen location. Please wait for this email before coming to get your package.

You will need to bring your valid government-issued photo ID and Web Order Number. You may designate another person to pickup your order. They must have the Web Order Number and a valid government-issued photo ID.

Orders placed after 12 PM Friday through Sunday are typically ready Monday afternoon.

Shipping & Delivery

Web orders generally ship in 1-2 business days, but during our peak months -August, December, January, and June processing & shipping time could take longer. Delivery times vary according to your delivery address, availability of your items, and the time of day you place your order.

Ships Time

The 'Ships' time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships in 1 business day" the item will leave our warehouse 1 business day after you place your order. While we work hard to ship every order as quickly as possible, certain times of the year may have longer ship times.


Shipping

We ship to businesses, residences, PO Boxes, military bases, and international residences outside the United States.

Carrier

Processing Time

Delivery Time

Shipping Rates - Price Based Rates and Flat Rates

UPS Ground

1-2 business days

4-7 business days, local deliveries  2-3 days

Rate calculated by total price of items being purchased. $4.95 for first 30 spent, +$2 up to 50 spent, +$2 up to 100 spent, +$2 for each additional hundred dollar increment

UPS 2nd Day Air

1-2 business days

delivers in 2 business days (guaranteed)

Rate calculated by total price of items being purchased. $19.95 for first 100 spent, + $5 for each additional hundred dollar increment

UPS Next Day Air

1-2 business days

delivers in 1 business day (guaranteed)

Rate calculated by total price of items being purchased. $29.95 for first 100 spent, + $5 for each additional hundred dollar increment

USPS (PO Box, or APO/FPO address only)

1-2 business days

delivers in 2-10 business days

Flat Rate $4.95

USPS Priority Mail International

1-2 business days

delivers in 6-10 business days - we cannot be responsible for delays in customs.

Flat Rate $45.35


Delivery

We use UNMC Campus Mail to deliver to all UNMC campus departments. There is no delivery fee, or minimum purchase to qualify for Campus Delivery.

Carrier

Processing Time

Delivery Time

Shipping Rate

UNMC Campus Mail 1-2 business days 1 day Free
       


Returns

UNMC Bookstore Refund Policy

Web returns require a copy of the receipt. In person returns require original receipt and government issued photo ID.

  • Credit / Debit Card Refunds: We will credit the credit or debit card that was used to make the purchase. The refund waiting period is typically 7-10 days.
  • Checks:  Checks require a 10-day waiting period. After this time, we will issue a cash refund. 

Textbook Refund Policy

  • Last Day for a Full Refund: Friday of the 2nd week of the semester, (Friday, of the 1st week of each summer class start date) after that date, all sales are final.
  • New Books: Must be in new condition with all CD's, tapes, code cards and any supplements.

Helpful Tips: Do not remove shrink-wrap, write/mark in books, or remove any pages until you have attended class and are certain you have the correct book, or will not be changing/dropping classes.

General Merchandise Refund Policy

  • You must provide the original receipt and have a valid government-issued photo ID.
  • Merchandise must be returned in original condition, and in unopened, original packaging.
  • Calculators, electronics and software are non-returnable if opened.
  • Store Management reserves the right to make the decision on the condition or salability of the return.

Web Returns by Mail

All items purchased on this website follow the above Refund Policies and must include a copy of the Web Order receipt.

Return Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return.
Ship your return to the following address:

Attn: Returns Department
UNMC Bookstore
3908 Jones Street
Student Life Center
Omaha, NE 68198-7025

Shipping is your responsibility and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to UNMC Bookstore.

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Contact Support

Contact us anytime with questions or concerns via email at: unmcbookstore@unmc.edu. You can also contact our customer service department at: (402) 559-4455

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Our support staff will respond within 24 hours.

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